Real Estate Exchange Europe S.A. (REXE)

These General Terms and Conditions (the ‘Terms’) govern the relationship between Real Estate Exchange Europe S.A., trading as REXE (the ‘Company’), and its clients (the ‘Customer’) in relation to the use of the Company’s payment and escrow services. By registering with REXE or using its services, the Customer accepts these Terms.

1. Scope of Services

The Company provides digital escrow and payment services for real estate and related transactions. Services may include payment initiation, credit transfers, money remittance, and safeguarding of client funds in segregated accounts.

2. Customer Obligations

– Provide accurate and up-to-date information during registration.
– Complete all required KYC/AML verification procedures.
– Use the services only for lawful purposes and in compliance with these Terms.
– Promptly notify the Company of any unauthorised use or security incidents.

3. Escrow Arrangements

Funds deposited into escrow accounts are held in segregated safeguarding accounts with licensed EU credit institutions. Funds will only be released upon confirmation that contractual and legal conditions have been met, typically by a notary or authorised legal professional.

4. Fees

The Customer agrees to pay service fees as communicated at the time of transaction initiation. Fees may be calculated as a fixed amount, a percentage of the transaction, or a combination thereof.

5. Safeguarding of Funds

All Customer funds are safeguarded in designated client accounts held with partner banks (e.g., HSBC, Revolut) and reconciled daily. These funds are protected from claims by the Company’s creditors in the event of insolvency.

6. Liability

The Company shall act with reasonable care and diligence in providing services. Liability is limited to direct losses caused by gross negligence, wilful misconduct, or fraud. The Company is not liable for losses due to third-party failures (e.g., banks, payment systems) beyond its reasonable control.

7. Complaints

Complaints may be submitted via email, online form, or post. The Company will acknowledge complaints within 5 business days and provide a response within 15 business days. Customers may escalate unresolved complaints to the CSSF.

8. Data Protection

The Company processes personal data in accordance with GDPR. Details are provided in the Privacy Policy available on the website.

9. Termination

Either party may terminate the relationship by written notice. All escrow balances will be settled or refunded in accordance with the applicable agreements.

10. Amendments

The Company reserves the right to amend these Terms with at least 30 days’ notice to Customers. Continued use of the services after notice constitutes acceptance of the amended Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Luxembourg. Disputes shall be subject to the exclusive jurisdiction of the courts of Luxembourg, without prejudice to the Customer’s statutory rights.