REXE operates under licence from Fidusol Ltd (HE 394047), a Licensed Administrative Service Provider regulated by the Cyprus Bar Association. We are committed to resolving complaints promptly, fairly, and transparently.
Use the subject line "Formal Complaint" and include your full name and transaction reference if applicable.
Send your complaint to us in writing by email or post, including your full name, contact details, the nature of the complaint, and any relevant reference numbers or dates. We accept complaints from clients, counterparties, and any person directly affected by our services.
We will acknowledge receipt of your complaint within 3 business days of receiving it. You will be given the name and contact details of the person handling your complaint.
A designated complaints handler — independent of the matter in question — will review your complaint. We may contact you to request additional information or to clarify points. All information you provide will be handled in accordance with our Privacy Policy.
We will provide you with a written final response setting out our findings and any remedial action we propose to take. If we are unable to resolve the matter within 15 business days we will write to explain why and give a revised timeline.
If you are not satisfied with our final response, or if more than 15 business days have passed without a response, you may refer your complaint to the relevant regulatory authority. This right is independent of any legal proceedings you may wish to pursue.
Regulatory authority for our Licensed Administrative Service Provider authorisation.
For complaints relating to the processing of your personal data under the GDPR and the Processing of Personal Data (Protection of Individuals) Law of 2018.
For complaints relating to personal data processing by REXE in the context of transactions in Greece.
All submissions are logged immediately and assigned to a complaints handler. You'll receive an acknowledgement to your email address within 3 business days.
Not a formal complaint? For general enquiries, account issues, or technical support, please use our Contact page instead.